Frequently Asked Questions

Orders cannot be canceled once they have been placed.

Our fulfillment process begins as soon as your order is received so that we can get your pieces to you as quickly as possible. Please review your items, shipping address and payment information carefully before completing your purchase.

If you notice an issue with your order, contact support@restoredself.com as soon as possible. While we cannot guarantee that changes can be made once an order has been submitted, our team will do its best to assist when possible.

Because orders are processed quickly, we cannot guarantee that a shipping address can be changed after an order has been placed.

If you entered an incorrect address, email support@restoredself.com immediately with your order number and the correct shipping information.

Order confirmation emails are sent shortly after checkout. Please check your spam or junk folder and confirm that the email address used at checkout was entered correctly.

If you still cannot locate your confirmation, contact support@restoredself.com.

Once an order is placed, we cannot guarantee modifications because orders begin processing immediately.

Please contact support@restoredself.com as soon as possible if you believe you made an error while ordering.

We currently ship to:

• United States
• Canada
• United Kingdom

At this time, we do not ship to other international destinations.

Please allow 1–3 business days for order processing before your order ships.

Standard Shipping — $12.99
Estimated delivery: 5–8 business days

Express Shipping — $39.99
Estimated delivery: 2–3 business days

Shipping estimates begin after order processing is complete.

Business days do not include weekends or U.S. holidays.

• Canada — $35
• United Kingdom — $85

International orders are final sale and are not eligible for returns.

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow time for the carrier to scan your package and update its tracking status.

First, check around the delivery location, including your front door, mailbox, building reception area, parcel locker or other locations where the carrier may have left the package.

We also recommend checking with household members, neighbors or building staff.

If you are still unable to locate your package, contact the shipping carrier and email support@restoredself.com with your order number so our team can assist you.

If your package is returned because of an incorrect or incomplete shipping address, unsuccessful delivery attempt or another carrier-related issue, please contact support@restoredself.com.

Our team will review the order and provide the available options.

We accept eligible returns on U.S. orders when the return is requested within 7 days of delivery.

Returned merchandise must be:

• Unworn and unused
• In new and resellable condition
• Free from marks, stains, odors or signs of wear
• Returned with all original tags attached
• Returned with any original accessories and components included with the item

Restored Self reserves the right to decline a return that does not meet these conditions.

To start a return on an eligible U.S. order, email support@restoredself.com with your order number and the item you would like to return.

Our Customer Care team will review your request and send you instructions for sending your item back.

A return must be initiated within 7 days of the date your order was delivered.

No. All orders shipped to Canada and the United Kingdom are final sale and cannot be returned or exchanged. Please carefully review your order before completing an international purchase.

Unfortunately, we cannot accept return requests submitted after the 7-day return window.

Once your return is delivered to us, it will be inspected to confirm that it meets our return requirements.

Approved refunds will be issued to the original payment method. Your financial institution may require additional processing time before the refund appears on your account.

Original shipping charges are non-refundable.

We carefully inspect our products, but if your order arrives damaged or defective, please contact us at support@restoredself.com as soon as possible.

Include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging if it was damaged during shipment

Please do not use the item while your claim is being reviewed.

Please email support@restoredself.com as soon as possible with your order number and photographs of the item you received.

Our Customer Care team will review the issue and assist you with the next steps.

Some Restored Self pieces may return while others may be produced in limited quantities.

We recommend joining our email and SMS list and following Restored Self on social media for restock announcements, new releases and collection updates.

For questions regarding your order, shipping, returns or products, contact:

support@restoredself.com

Our Customer Care team typically responds within 24–48 hours.

During launches, holidays and periods of unusually high order volume, responses may take slightly longer.

To help us assist you faster, please include your order number in your message when contacting us about an existing order.